Return policy

Olly & Ko tries its very best to deliver your product as desired. Nevertheless, it may be that you wish to return your purchase. This is possible, of course, although conditions are applied to the return right. Please read the following carefully.

 

Return conditions

  • Please report your return within 14 days of delivery by sending an email with the relevant order number, or via the contact form at this website.
  • Send your return shipment together with the completed return form* within 30 days after delivery back to:

Olly & Ko

Meidoornstraat 16

1602 SN Enkhuizen

The Netherlands

  • The product has to be returned with all delivered accessories in the original condition and packaging.
  • Please complete the return form as completely as possible and send it with your return.
  • Only the costs for returning from your home to the web shop are for your own account.
  • You will receive a refund of the purchase price including shipping costs from web shop to your home.
  • This refund will due within 14 days after registration of your return, on the condition the product has already been returned in good order.

 

Return exceptions

Please note: due to the nature of these items, unless they are damaged or defective on delivery, returns cannot be accepted from custom and personalized orders.

 

* You will always receive a return form with your order, but you can also download it here.

© 2018 - 2020 Olly & Ko | sitemap | rss | ecommerce software - powered by MyOnlineStore